Terms of Use

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New Jersey Transit Corporation (NJ TRANSIT®)

NJT Rewards™ Program

Customer Terms of Use

Effective Date: April 2, 2021

Please read these Terms of Use carefully. The NJT Rewards™ Program (the “Program”) is a loyalty reward program offered by New Jersey Transit Corporation (“NJ TRANSIT” or “us”, “our”, “we”) to certain customers of NJ TRANSIT. The Program is accessible through the NJ TRANSIT Mobile App®, or MyTix® application (collectively, the “App”) and any other related sites and applications referred to at (https://njtrewards.com)(the “Program Site”).

The Program is a loyalty program that allows individuals who have completed the membership enrollment steps ("You", "Your", “Member” or "Program Member") in accordance with these Terms of Use to collect points when making purchases on fares, tickets or passes offered by NJ TRANSIT through the MyTix® App, and to redeem these points for rewards, benefits, and/or rebates offered by NJ TRANSIT and/or vendors partnered with NJ TRANSIT (“Program Partners”).

The Agreement is between You, as a Program Member and NJ TRANSIT. Please take the time to read the terms and conditions of this Agreement carefully. If you are under age 18, you may only use Program with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed and discussed these Terms with you. If you are under the age of 13, you may not register for or use the Program. By clicking on “I Agree” (or a similar box or button) when You sign up for the Program or when You participate in any Program activities, You agree to be bound by the applicable sections and to abide by the Program rules and policies in the following Program Agreement (the “Agreement”, “Terms of Use”).

NJ TRANSIT may provide new features or offerings through the Program. NJ TRANSIT reserves the right to modify the Agreement at any point in time without prior notice. You can review the current version of the Agreement at any time (https://njtrewards.com). You are advised to check the Agreement from time to time for any updates or changes that may impact You. It is recommended that You also review the Frequently Asked Questions (FAQs) associated with the Program. The FAQs are for informational purposes only and are not incorporated into this Agreement or binding upon NJ TRANSIT. The FAQs are available online at the Program Site. (https://njtrewards.com).

In order to enroll and take full advantage of the Program, you must download the NJ TRANSIT Mobile App, which is available on most app stores.

Program Members acquire no vested right or entitlement to the continued availability of any particular reward, benefit, or redemption level.

1. DEFINITIONS

“NJ TRANSIT Mobile App” or "App" collectively refers to the NJ TRANSIT Mobile App® and the MyTix® mobile application.

“Customer(s)” means any individual that visits or transacts via the NJ TRANSIT Mobile App or the Program Site.

"Rewards Points" means the rewards points accumulated through the Program for each Eligible Purchase covered by the Program and which are based on the then applicable dollar-to-point conversion rate established by NJ TRANSIT at NJ TRANSIT's sole discretion and which may be changed or modified at any time at NJ TRANSIT's sole discretion.

“Program Site” means the NJT Rewards Program website which is located at (https://njtrewards.com).

2. PROGRAM OVERVIEW

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 253 bus routes, three light rail lines, 12 commuter rail lines and providing transportation through Access Link paratransit service. It is the third largest transit system in the country with 166 rail stations, 62 light rail stations, and more than 19,000 bus stops linking major points in New Jersey, New York, and Philadelphia, Pennsylvania.

The Program is a loyalty reward program offered by NJ TRANSIT to Customers of NJ TRANSIT that allows Customers to collect Rewards Points when making eligible purchases on fares, tickets or passes through the MyTix® application offered by NJ TRANSIT (“Eligible Purchases”), and to redeem these Rewards Points for rewards, benefits, coupons and/or rebates offered by NJ TRANSIT and/or vendors partnered with NJ TRANSIT ("Program Partners"). The Program has been designed with the following key goals in mind, to:

  • Develop programs for Customers that allows NJ TRANSIT to continually improve its customer experience, while developing meaningful engagement opportunities with its Customers.
  • Reward Customers for their loyalty and support of public transit and NJ TRANSIT.

NJ TRANSIT is responsible for identifying and selecting Program Partners whose products, services, and brand image align with that of NJ TRANSIT and its customer base.

The Program is intended for Your personal use only. Any commercial use is strictly prohibited. Through the Terms of Use outlined in this Agreement, You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes any portion of this Program, use of the Program, or provide any form of access to the Program.

During the initial launch phase, the Program is only valid for Eligible Purchases on specific routes determined by NJ TRANSIT at its sole discretion. These routes will be established by NJ TRANSIT and expanded or restricted at NJ TRANSIT's sole discretion. NJ TRANSIT, at its sole discretion, may from time to time add new programs, features and/or offers for Rewards Customers. Any change in the Program scope, requirements, benefits and/or rewards is at the sole discretion of NJ TRANSIT.

The Reward Points accumulated for each Eligible Purchase will be based on the applicable dollar-to-point conversion rate established by NJ TRANSIT at NJ TRANSIT's sole discretion. This conversion rate may be updated at NJ TRANSIT’s sole discretion without prior notice and at any time. In addition, the conversion rates for different modes of transport (rail, bus, and light rail) may also vary at NJ TRANSIT’s sole discretion. For further details and the current conversion rates, please refer to Appendix A.

Rewards Points earned will be credited to the Program Member’s rewards account (“Account”) within 24-48 hours after making an Eligible Purchase. The Reward Points balance will be viewable through the "Rewards" section of Your Account on the App. At this location in the NJ TRANSIT App, You can convert Your Rewards Points to eligible rewards offers, add them to “Wallet” on the App, and redeem them through NJT Rewards or through Program Partners.

The Program has been initiated by NJ TRANSIT to provide valuable benefits to You as a reward for Your continued loyalty and support of NJ TRANSIT’s services. The more You ride, the more rewards You are eligible to earn.

NJ TRANSIT also reserves the right to allocate additional Rewards Points to user accounts that have experienced service issues. These Rewards Points will be allocated at the sole discretion of NJ TRANSIT. Such determination will be based upon its own merits and may or may not be based upon specific criteria preset in each instance.

You may use the NJ TRANSIT App to convert Your Reward Points for coupon offers. You will then show Your coupon offer via the NJ TRANSIT App at the appropriate vendor location or website (if the vendor offers that option) for redemption. The coupon/offer will be redeemed by the vendor/partner and it is the sole responsibility of the vendor/partner to complete the redemption process.

3. PROGRAM MEMBERSHIP

a. MEMBERSHIP ENROLLMENT AND ELIGIBILITY

There is no membership fee and no initial purchase is required in order to become a Program Member. To become a valid Program Member, You must complete the enrollment process by providing complete and accurate information through the NJ TRANSIT App and by indicating Your acceptance of the Program Terms of Use. After completion, You will receive a Membership Account that is linked to the email address on the NJ TRANSIT mobile app.

The Program is only available to Program Members via the NJ TRANSIT App who have subscribed to the MyTix® application on their mobile device. The same basic user information that has already been entered for Your registration through NJ TRANSIT’s MyTix® application such as username, email address, zip code, and phone number will also be used by the Program to identify You as a Program Member. Therefore, Your email address and password You use for the MyTix® application applies to the Program.

By enrolling in the Program, each Program Member (i) certifies that he or she is over the age of eighteen (18) or is thirteen (13) or older and has your parent or guardian’s consent to this Agreement, (ii) consents to NJ TRANSIT’s collection and use of certain personal information, and (iii) agrees to the Program Terms, as they may be amended from time to time.

To be eligible for participation, You must accept these Terms of Use related to the Program. By using or enrolling in the Program, You accept and agree to be bound by these Terms of Use.

b. PARTNER RESPONSIBILITIES

By enrolling in the Program, You agree to:

(i) provide true, accurate, current and complete information about yourself as prompted by the Program registration form; and

(ii) maintain and promptly update the data to keep it true, accurate, current and complete. If You provide any information that is untrue, inaccurate, not current or incomplete, or if NJ TRANSIT has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, NJ TRANSIT has the right at its sole discretion to suspend or terminate Your Account and refuse any and all current or future use of the service (or any portion thereof).

c. CHANGE IN INFORMATION

It is solely the responsibility of the Program Member to provide and maintain accurate and complete data in the App and the corresponding Program. Failure to do so may result in the Program Member’s inability to receive rewards or Rewards Points.

NJ TRANSIT will not be responsible for any communication not received by a Program Member, provided that NJ TRANSIT sent such communication to the email address or other contact information then on file from such Program Member.

d. INACTIVE ACCOUNTS

A Program Member Account may be deemed to be inactive if Rewards Points are not earned or redeemed in connection with such Account within six (6) months or within a time frame determined at NJ TRANSIT's sole discretion. Once an Account is deemed inactive, all Rewards Points in such Account may, in NJ TRANSIT’s sole discretion, be deemed to have expired or been forfeited by such Program Member, with or without notice.

4. REWARDS POINTS

a. COLLECTION AND REDEMPTION

Rewards Points can be earned by Program Members in connection with Eligible Purchases through the App.

Rewards Points can be redeemed for rewards. When enough Rewards Points have been accumulated to obtain the reward(s) desired, redemption may occur through the App. The redemption schedule, available rewards and other information are available on the Program Site.

b. VALUE

Rewards Points have no cash value and are not exchangeable for cash. The accumulation of Rewards Points does not entitle the Program Members to any vested rights, and NJ TRANSIT does not guarantee in any way the continued availability of any coupon, reward, redemption level, rebate or any other benefit offered by NJ TRANSIT or its Program Partners. NJ TRANSIT assumes no liability to Members as regards to the addition or deletion of items from or for which Rewards Points can be collected and/or redeemed.

c. TRANSFERABILITY

Except as permitted from time to time by NJ TRANSIT, Rewards Points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any Rewards Points so acquired are void. For the avoidance of doubt, such prohibited transfers include transfers upon operation or law upon the death of a Member.

d. EXPIRATION

Rewards Points that have not been redeemed currently do no expire. NJ TRANSIT reserves the right to change the term for expiration at its sole discretion, with or without notice. The expiration of a coupon, offer, rebate or other reward offered or provided by a Program Partner is at the sole discretion of the Program Partner. NJ TRANSIT assumes no liability to Members in regards to the expiration of any coupon, offer, rebate or other reward offered or provided by a Program Partner through the Program.

5. PASSWORDS AND SECURITY

a If you do not already have a MyTix® Account, You will receive a password and account designation during the registration process. You are responsible for maintaining the confidentiality of Your password and account login, and are fully responsible for all activities that occur under Your password or account. You agree to: (a) immediately notify NJ TRANSIT of any unauthorized use of Your password or account or any other breach of security, and (b) ensure that you exit from Your Account at the end of each session. NJ TRANSIT cannot and will not be liable for any loss or damage arising from Your failure to comply with these terms.

b In order to enroll in the Program, You will be required to register and create a Program rewards account (“Account”) on the App and provide one or more names, email addresses, login usernames and passwords (together, “ID”), if you do not already have a MyTix® Account. You are responsible for maintaining the confidentiality of Your ID. You agree not to use the ID of any third party or disclose Your ID to any third party. You are responsible for any and all activity that occurs on Your Account. If You suspect any unauthorized use of Your Account, You must notify us immediately. You agree to provide us with correct and complete Account information at all times. NJ TRANSIT cannot and will not be liable for any loss or damage arising from Your failure to comply with these terms.

6. PRIVACY POLICY

NJ TRANSIT is committed to maintaining Your confidence and trust, and accordingly maintains the following Privacy Policy to protect personal information, including the information You upload to the App and the Program Site. You agree that You will comply with the NJ TRANSIT App privacy policy below.

a. COLLECTION AND USE OF INFORMATION

NJ TRANSIT may collect personal information about You (such as Your name, address, mobile phone number and email address) through use of the App, the App features, the Program Site or the Program Site features. NJ TRANSIT will not share any information gathered except to contact you with information about this organization, transit services, transportation or NJ TRANSIT marketing and promotional communications. NJ TRANSIT may provide information to outside entities who we engage to administer the Program and perform email/alert delivery services or other communication services on our behalf. We do not rent or sell personal information to other entities. If You do not want this information to be collected by us, do not submit it. NJ TRANSIT will not knowingly allow anyone under thirteen (13) to provide us with any personal information about themselves (such as their names, email address, and phone number). If a minor under thirteen (13) has provided us with personal information, a parent or legal guardian should immediately contact NJ TRANSIT by email at success@njtrewards.com. NJ TRANSIT will use all reasonable efforts to promptly delete the personal information.

NJ TRANSIT may share anonymized information about you that is not reasonably identifiable to you with outside entities who we engage to administer the Program, our Program Partners and other third parties in our discretion. By way of example, such information could be used to provide us with statistical or other analysis to manage and market our Program. This information is de-identified and cannot reasonably be used to identify you personally. This information is most often aggregated demographic and statistical information (such as information derived from use of our Site or your participation in the Program) and information submitted in connection with surveys that you submit to us.

NJ TRANSIT may collect and use non-identifiable information regarding the location of the device using the App and disclose the location information to NJ TRANSIT to permit NJ TRANSIT to deliver location-based services in conjunction with the Program.

b. SECURITY

NJ TRANSIT has implemented security features to prevent the unauthorized release of, or access to, personal information. For example, database information is kept separate from live servers and is firewall protected. Although NJ TRANSIT has endeavored to create a secure and reliable environment, the confidentiality of any communication or material transmitted to or from NJ TRANSIT via the App, the Program Site or e-mail cannot be guaranteed. When disclosing any personal information, You should remain mindful of the fact that it is potentially accessible to the public and, consequently, can be collected and used by others without Your consent. NJ TRANSIT is not responsible or liable for the security of information transmitted via the Internet.

c. CONSENT

By using the NJ TRANSIT Mobile App in conjunction with the Program and or using the Site, you consent to and agree to the collection and use of your information in accordance with the terms of this Privacy Policy. NJ TRANSIT may modify this Privacy Policy from time to time. If our Privacy Policy is changed, we will post those changes on this page at NJT REWARDS Privacy Policy . Your continued use of the NJ TRANSIT Mobile App in conjunction with the Program and/or use of the Program Site following the posting of changes to these terms will mean You accept these changes.

d. ADVERTISING

In the course of using our App, we may automatically track certain information about You with regard to advertisements and ad impressions provided through this product. This information includes but may not be limited to the aggregate use of specific App features, what device and operating system You are using, and Your location information. Many apps automatically collect this and similar information. You are always free to decline permission for access to specific information or use of device functionality; however, declining these permissions may impact the features and performance of the App.

e. EXTERNAL WEBSITES

To the extent hyperlinks, a vanity URL, action buttons or banner advertisements incorporating hyperlinks are used to access third-party sites, as part of offers, rebates. rewards, or coupons, You should be aware that these third-party websites are not controlled by NJ TRANSIT and, therefore, are not subject to the NJ TRANSIT Privacy Policy. You should review the privacy policies of these sites to determine risks associated with Your personal information being made available to the operators of these third-party websites.

7. SUSPENSION OF RIGHTS

a If NJ TRANSIT determines that a has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to NJ TRANSIT, NJ TRANSIT may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Program Member’s privileges under the Program, revoking any or all of the Rewards Points in such Program Member’s Account, and/or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Program Member and without liability to NJ TRANSIT.

b Rewards Points will not be awarded if in NJ TRANSIT’s reasonable opinion the item purchased will be used for resale or commercial use and any Rewards Points awarded on such purchases will be forfeited. If a Program Member was awarded Rewards Points for an offer or promotion in which a Program Member purchased product(s) in excess of reasonable quantities, the Rewards Points awarded as a result of that offer or promotion may be forfeited without prior notice and the Account may be suspended or closed.

c Unless further restricted elsewhere in this Agreement, Membership in the Program is only available to individuals above the age of eighteen (18) or individuals thirteen (13) or older who have their parent's or guardian’s consent to this Agreement. If a Program Member does not meet the age requirements set out above, all Rewards Points awarded to such Program Member may be forfeited without prior notice and the Account may be suspended or closed.

8. CANCELLATION OR SUSPENSION OF THE PROGRAM; TERMINATION; AMENDMENTS

a NJ TRANSIT reserves the right to suspend the operation of the Program or terminate or suspend an offer or reward, or to terminate the Agreement and to cancel the Program then-running, at any time with or without cause at its sole discretion. NJ TRANSIT shall not be liable for any modification, suspension, or discontinuance of the Program.

b The cancellation or modification of the Program shall be without liability to NJ TRANSIT.

9. LIMITATION OF LIABILITY

a To the fullest extent permissible by applicable law, in no event shall NJ TRANSIT be liable to You for any personal injury, property damage, lost profits, cost of substitute goods or services, loss of data, loss of goodwill, work stoppage, computer failure or malfunction or any other form of direct or indirect, special, incidental, consequential or punitive damages from any causes of action arising out of or related to this Agreement, the Program, the Site or the App, whether arising in tort (including negligence), contract, strict liability or otherwise, and whether or not NJ TRANSIT has been advised of the possibility of such damage. You agree that the provisions in this Agreement that limit liability are essential terms of this Agreement.

10. SUPPLEMENTARY TERMS AND CONDITIONS​​​​​​​

a These Terms and Conditions are integrated to and supplement the terms and conditions for use of the website, www.njtransit.com, NJ TRANSIT Mobile App and MyTix®. To the extent the terms of this Agreement conflict with the terms and conditions for use of the website, www.njtransit.com, NJ TRANSIT Mobile App or MyTix®, the terms of this Agreement control with respect to the Program and the Program Privacy Policy.

11. QUESTIONS AND CONTACT INFORMATION

a All questions to NJ TRANSIT regarding these Terms and Conditions must be directed to NJT Rewards Program Customer Support at success@njtrewards.com.

12. NOTICE

a Notices by NJ TRANSIT to Customers regarding the Program may be given by means of electronic messages or notifications through the App, by a general posting on the App, or by conventional email. All Customer questions, complaints, or notices regarding the App must be directed by email to success@njtrewards.com.

13. NO WAIVER

a The failure of any party to insist upon or enforce strict performance by another party of any provision of this Agreement or to exercise any right under this Agreement will not be construed as a waiver or relinquishment to any extent of such party’s right to assert or rely upon any such provision or right in that or any other instance; rather, the same will be and remain in full force and effect. Each waiver will be set forth in a written instrument signed by the waiving party.

14. ENTIRE AGREEMENT

a This Agreement constitutes the entire agreement between You and NJ TRANSIT with respect to the Program and supersedes all prior or contemporaneous understandings regarding such subject matter. No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of any other right hereunder. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

15. APPLICABLE LAWS

a The laws of the State of New Jersey, excluding its conflicts of law rules, govern this Agreement and your use of the App and participation in the Program, and You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to this license and/or Your use of the App or the Program Site shall be the State Courts in New Jersey and You expressly consent to the exercise of personal jurisdiction of such Courts.

16. SEVERABILITY

a If any provision of this Agreement is, for any reason, held to be invalid, illegal or unenforceable in any respect, then such invalidity, illegality or unenforceability will not affect any other provision of the Agreement, and the Agreement will be construed as if such invalid, illegal or unenforceable provision had never been contained within the Agreement.

Appendix A

Below You will find the current details on the number of NJT Rewards™ Program Points that You will receive for each dollar that You spend via the NJ TRANSIT App MyTix® application. NJ TRANSIT reserves the right to change the conversion rates for the Program at its sole discretion, with or without notice.

I Dollar to NJT Rewards™ Program Rewards Points conversion

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